We pride ourselves on delivering hassle-free service before, during, and after your purchase. Our Customer Service Department is committed to ensuring that all orders are processed with maximum efficiency and accuracy. All Synrad customers receive up-to-date status reports on their orders. Inquiries about delivery times, shipping schedules, credit and account information are all handled quickly and efficiently. You can e-mail us direct for answers to any questions you many have about the status of an order, shipping or credit information. Our e-mail address is: custservice@synrad.com